Instagram DM Auto Reply Trained on Your Own Business

Most tools sold as "Instagram automation" are comment tools. They watch a post, spot a keyword in the comments, and push a DM to whoever wrote it. RevoplyAI does not do that. When your account is connected, we request permission for messaging only, and the account is subscribed to message events only. Nothing reads your comments and nothing replies to them.

Stories are worth being precise about, because the answer is half yes. When a customer replies to one of your stories, Instagram delivers that reply into your DM thread, so the assistant sees it and answers it like any other message. What it does not see is the story itself: the image, the video, the sticker or the poll the customer was reacting to. If someone replies to a story with just "how much?", the assistant knows only that text. Mentions of your account in someone else's story are ignored outright.

We would rather write that down than let you find out later. If comment automation is what you are shopping for, this is not the product, and no amount of setup will turn it into one.

No, though you can use one if you already have it. There are two ways in. The direct route signs you in with Instagram itself and asks for two permissions, basic account access and message management. No Facebook Page, no Business Manager, nothing to link first. Your account has to be a professional one, either business or creator, which is a free switch inside the Instagram app.

The second route goes through a Facebook Page that already has your Instagram account attached to it, which suits businesses running Instagram and Messenger together and wanting both connected in the same pass. Either way the connection is an OAuth screen you approve, not an API key you paste, and the access token is refreshed in the background so nobody has to reconnect the account every few weeks.

In the Gulf, Instagram is frequently the whole storefront. The catalogue is the grid, the price is in the DM, and the order is agreed in a conversation that never touches a website. That makes reply speed a revenue number rather than a service metric. A customer who asks "كم السعر" at eleven at night and hears nothing until the morning has usually already asked two competitors the same question.

This is also why generic English-first bots do badly here. The question arrives in dialect, half in Arabic and half in English, often as a voice note or a photo of the item the customer means. An assistant that only handles clean typed English answers a fraction of the inbox and quietly annoys the rest.

It says so and brings in a person. The assistant answers only from the knowledge base you gave it, so when the answer is not there, it does not improvise a plausible one. It tells the customer a colleague will follow up and marks the conversation for your team, with the whole thread visible so nobody has to ask the customer to repeat themselves.

You can also force that path. Rules can hand over on a keyword, on a sentiment reading, or on any conversation a person has already joined, and an agent can take over a live chat at any point from the inbox. The bot stops talking the moment a human starts.

Arabic is not an afterthought here and it is not gated behind a paid plan. The assistant handles Gulf, Egyptian and Levantine phrasing, and it replies in whichever language the customer wrote in, switching mid-conversation when the customer does. Retrieval is Arabic-aware too, so a question asked in dialect still matches a knowledge base written in formal Arabic, which is where most Arabic bots actually break.

Voice notes are read as well, up to two minutes. On Pro and Business the assistant also reads photos customers send, which on Instagram is the common case: a screenshot of a post, a picture of the item, a photo of a receipt.

The same customer messages you on Instagram today and WhatsApp next week and expects you to remember. Every channel lands in one shared inbox with contacts, labels, internal notes and assignment, so the conversation history belongs to the business rather than to whichever phone happened to receive it.

Delivery and read receipts show on Instagram and Messenger threads the same way they do on WhatsApp, so your team can tell the difference between a customer who has not looked and one who read the answer and moved on.