WhatsApp AI Chatbot for Online Stores
Most of your customer messages are the same four questions: where's my order, does it come in my size, can I return it, when will it arrive. RevoplyAI answers all of them instantly on WhatsApp, in Arabic and English — so your team handles the ones that actually need a person.
Last updated: July 2026
What is a WhatsApp chatbot for online stores?
A WhatsApp chatbot for online stores is automated software that answers customer messages about products, orders and delivery without a human replying each time. It handles the questions that make up most of a store's inbox — stock and sizing, shipping cost and delivery time, returns policy, payment methods — and passes anything else to your team. RevoplyAI answers from your own catalogue and policies in Arabic and English, at any hour, through the official WhatsApp Business API.
of online shopping carts are abandoned — an average across 50 separate studies.
of consumers say they're more likely to buy from a brand that offers messaging. Two thirds feel frustrated when messaging isn't offered at all.
growth in Saudi consumers shopping online at least weekly since 2020; 140% in the UAE and Kuwait.
Where online stores lose the sale
The question comes before the purchase, not after. A customer messages asking whether the shoe runs small, or whether you deliver to their city. If nobody answers within a few minutes they don't wait — they close the tab. The message wasn't a support ticket; it was a purchase decision, and it expired.
"Where is my order?" eats your whole support day. It is the single most common message any store receives, the least interesting to answer, and entirely mechanical. Every hour spent on it is an hour not spent on the conversations that grow the business.
Your busiest hours are when you're closed. Evenings and weekends are when people shop — and precisely when nobody is watching the inbox. A message sent at 11pm that gets answered at 10am the next morning has already lost to whoever replied first.
See it work: a real customer conversation
hi is the beige abaya still available in medium?
23:15Good evening. Yes — the beige Nour abaya is in stock in medium. It's SAR 320, and we're running free delivery on orders over SAR 250, so delivery would be included.
23:15im usually between M and L, which should i get?
23:16Our abayas run slightly generous. If you're between sizes we'd suggest the medium — it's cut with a relaxed shoulder. For reference, the medium fits a 96cm bust and is 140cm from shoulder to hem. If it isn't right, you have 14 days to exchange it free.
23:16ok and how long is delivery to jeddah?
23:17Jeddah is 2–3 working days. Order before 2pm and it ships the same day — so ordering tonight, you'd have it by Wednesday. Shall I send you the direct link to the beige medium?
23:17yes please
23:1811:15pm on a Sunday. That's a completed sale your team didn't have to be awake for.
The ten questions your customers ask most
- Is this in stock in my size or colour?
- Where is my order?
- How long does delivery take to my city?
- How much is shipping, and is there a free-delivery threshold?
- Can I return or exchange this, and who pays?
- Do you have this in a different colour?
- What are the exact measurements?
- Do you deliver outside Saudi Arabia and the UAE?
- Is cash on delivery available?
- Do you have a discount code?
Nine of these ten are answerable from three documents: your product data, your shipping policy and your returns policy. Upload those and you've covered the overwhelming majority of your inbox.
What to put in your store's knowledge base
- Product catalogue with sizes, materials and exact measurements
- Size guide, including how your items run versus standard sizing
- Shipping rates and delivery times by city and country
- Free-delivery threshold and same-day dispatch cut-off times
- Returns and exchange policy — window, condition, who pays
- Payment methods, including cash on delivery
- Current promotions and how discount codes apply
- Restocking policy for sold-out items
Live in three steps
Connect your store's WhatsApp number
Link your number through the official WhatsApp Business API. RevoplyAI is a verified Meta Tech Provider, so there's no unofficial automation and no ban risk.
Upload your catalogue and policies
Product data, shipping rates, returns policy. PDFs and spreadsheets are fine. The bot answers only from your material.
Set your handover rules
Complaints, refund requests and anything about a damaged item go straight to a person, with full conversation context.
Everything it handles for your store
Answers before checkout
Sizing, materials, stock and delivery questions answered in seconds, while the customer still has the product open.
Shipping and returns, instantly
Delivery windows, costs, free-delivery thresholds and your returns window, straight from your own policy documents.
Arabic & English, incl. Khaleeji
Including mixed Arabic-English messages, which is how most Gulf shoppers actually type.
Answers only from your catalogue
No generic AI guessing about your products. If something isn't in your uploaded material, the bot says it will check and hands over.
Complaints go to a human
Complaints are where a person recovers a customer and a bot loses one. You control that routing.
One shared inbox
WhatsApp, Telegram and website chats in one place, with lead capture.
Frequently asked questions
Can it look up a specific order's tracking status?
Live order lookup depends on your store platform. Today it handles the policy and logistics questions — delivery windows, shipping costs, returns — and routes specific order enquiries to your team with the customer's details already captured. Contact us about your setup.
Does it work with my store platform?
RevoplyAI runs on WhatsApp and Telegram independently of your store platform, so it works regardless of what you've built on. See /integrations/ for what's connected directly.
Can it take payment?
No. It answers, qualifies and sends the customer to your checkout. Payment happens on your store.
Will it invent product details?
It answers only from the catalogue and policies you upload. If something isn't in your material it says it will check with the team rather than guessing, and hands over. Keeping your uploads current is what determines answer quality.
Does it handle Gulf dialect?
Yes, including mixed Arabic-English messages, and it replies in whichever language the customer used.
What happens to complaints?
Route them to a person. This is a setting you control, and we'd recommend using it.
How long does setup take?
Most stores are live the same day. Connecting the number takes minutes; the time is mostly spent gathering your catalogue and policies.
Does it work outside shopping hours?
That's the point. Evenings and weekends are when people shop, and the bot answers at the same speed at 11pm as at 11am.
Answer the question while they still want to buy
Connect your store's WhatsApp and start answering in minutes. Free plan, no credit card required.