Professional services
Small business
A small team that answers enquiries after hours and hands them over ready to act on
The challenge: Most enquiries arrived after closing time, and each one started with the same few questions before the team could tell how to help.
The setup: The team wrote short instructions: greet the customer, ask a few key questions one at a time, and answer common questions along the way.
The result: Each conversation reaches a team member with the key details already collected, so they can start helping straight away.
- Replies after hours
- One question at a time
- Ready-to-act handoff