FAQ's
Frequently Asked Questions
RevoplyAI is an AI-powered customer communication and support platform that helps businesses automatically respond to customer inquiries across multiple channels such as WhatsApp, Telegram, and a website chat widget (now live). It relies exclusively on your own business knowledge base, so answers stay consistent with what you actually told it.
RevoplyAI receives customer messages from all connected communication channels, analyzes the inquiry to understand its context and intent, and generates a response based strictly on your company's knowledge base. Responses are delivered within seconds. For complex cases, conversations can be automatically or manually escalated to a human agent.
No. RevoplyAI is designed to be simple and fast to set up. You can get started in less than 15 minutes by: connecting your communication channels, uploading knowledge files (PDFs, text, links, FAQs), and customizing your bot settings. No technical or programming skills are required.
No. RevoplyAI only uses the data you provide. That means no invented answers, and full control over what the AI is allowed to say.
RevoplyAI supports multiple data sources, including: PDF and Word documents, plain text content, website links, and question-and-answer (FAQ) content. All sources are processed and converted into usable knowledge automatically.
Yes. RevoplyAI supports: Arabic (including dialects), English, and additional languages depending on the subscription plan. The system understands context, tone, and intent across supported languages.
Yes. RevoplyAI provides a unified inbox where you can: view all conversations in one place, reply manually at any time, take over conversations instantly when needed, and assign or transfer chats between team members.
Data security is a top priority at RevoplyAI: end-to-end encryption during transmission, secure storage with enterprise-grade protection, role-based access control, and no data sharing with third parties.
If the system cannot find an answer within your company's knowledge base, it will inform the customer clearly and professionally that the requested information is currently unavailable. Depending on your settings, the system can automatically transfer the conversation to a human support staff member or log the inquiry for later use in improving the knowledge base.
Yes. RevoplyAI offers advanced analytics, including: daily and monthly message volume, AI response performance, escalation rates to human agents, customer satisfaction indicators, and usage and efficiency metrics.
Yes 🎉 RevoplyAI offers a free plan, no credit card required. You can explore the platform's core features and evaluate how it fits your business at no cost, for as long as you need.
Yes. You can cancel at any time with: no long-term commitments and no hidden fees. Your data remains protected according to our Privacy Policy.
Yes. New customers can try Pro or Business free for 7 days, one trial per account. To start the trial you enter a payment card at checkout, and the card is charged automatically for the plan and billing period you chose when the trial ends. Cancel any time before then and you pay nothing. If the payment at the end of the trial fails, the paid plan ends and your account moves to the Free plan automatically, with nothing deleted. When the trial starts, we email you the date it ends and the amount that will be charged. The Free plan itself stays free and needs no card.
An AI auto reply is a system that answers customer messages on WhatsApp and Telegram instantly without human intervention. Unlike fixed greeting or away messages, it understands each question and answers it specifically from your company's own information. RevoplyAI provides AI auto replies 24/7 in Arabic and English through the official WhatsApp Business API and the Telegram Bot API, with human handoff when needed.
RevoplyAI currently supports WhatsApp (through the official WhatsApp Business API), Telegram, Facebook Messenger, Instagram direct messages, and a website chat widget. Messenger and Instagram run on Meta's official Messenger Platform and Instagram Messaging API. All channels flow into one unified inbox, so your team manages every customer conversation in a single place regardless of where the customer wrote from.
With RevoplyAI, you connect your WhatsApp number through the official WhatsApp Business API, upload your business information to the AI knowledge base, and the AI starts answering customer messages on WhatsApp instantly: 24/7, in Arabic and English. Setup takes under 15 minutes and requires no coding.
No. RevoplyAI connects through the official WhatsApp Business API as a verified Meta Tech Provider, which is the compliant, ban-safe way to automate WhatsApp. Paid plans also include a number warm-up program that protects new numbers and keeps your account healthy.
Yes. Arabic support is a core strength of RevoplyAI. The AI understands Modern Standard Arabic and regional dialects, replies with correct right-to-left formatting, and can switch between Arabic and English within the same conversation, which makes it a strong fit for businesses in the GCC and MENA region.
RevoplyAI supports Arabic (including dialects) and English on all plans, with additional languages available depending on the subscription plan. The AI detects the customer's language automatically and responds in the same language, understanding context, tone, and intent.
Less than 15 minutes. Setup is three steps: connect your communication channels (WhatsApp, Telegram, Facebook Messenger, Instagram DMs, website widget), upload your knowledge files (PDFs, text, links, FAQs), and customize your bot's behavior. No technical or programming skills are required.
No. RevoplyAI is designed for business owners and support teams, not developers. Connecting channels, uploading knowledge, and adjusting bot settings are all done through a simple dashboard. There is no code to write and no infrastructure to manage.
An AI knowledge base is the collection of your business information (documents, policies, prices, FAQs, website content) that an AI assistant uses as its single source of truth. In RevoplyAI, you upload PDFs, Word files, text, and website links, and the platform converts them into structured knowledge the AI answers from.
RevoplyAI supports PDF and Word documents, plain text, website links, and question-and-answer (FAQ) content. All sources are processed automatically into usable knowledge. When your information changes, you update the documents and the AI's answers update with them.
No. RevoplyAI answers exclusively from the data you provide in your knowledge base. This prevents hallucinated or inaccurate answers about your business, gives you full control over what the AI can say, and keeps responses reliable and consistent.
If a question falls outside your knowledge base, RevoplyAI tells the customer clearly and professionally that the information isn't available, instead of guessing. Depending on your settings, it can transfer the conversation to a human agent automatically or log the question so you can add the answer to your knowledge base.
Yes, at any moment. RevoplyAI includes human handoff: conversations can escalate to your team automatically based on rules, or any team member can take over instantly from the unified inbox. You can also assign and transfer chats between team members.
A unified inbox collects customer conversations from every channel (WhatsApp, Telegram, Facebook Messenger, Instagram DMs, website chat) into one shared workspace. In RevoplyAI, your whole team sees all conversations in one place, can reply manually at any time, take over from the AI, and assign chats to the right person.
Yes. RevoplyAI can ask qualifying questions during a conversation (such as budget, timeline, location, or service needed) and collect customer details automatically. Qualified leads are handed to your sales team, so agents spend their time on prospects who are ready to buy.
Yes. RevoplyAI includes analytics covering daily and monthly message volume, AI response performance, escalation rates to human agents, customer satisfaction indicators, and usage metrics. Managers use these insights to measure support performance and find gaps in the knowledge base.
RevoplyAI offers a free plan with no credit card required, so you can test it on real conversations. Paid plans start at $9 per month with transparent monthly or yearly billing (pay yearly and two months are free). As a new customer you can try Pro or Business free for 7 days: a card is required, and it is charged automatically when the trial ends unless you cancel before then. You can upgrade, downgrade, or cancel at any time with no hidden fees or long-term contracts.
Yes. RevoplyAI's free plan requires no credit card and lets you explore the platform's core features (connecting a channel, building a knowledge base, and letting the AI answer real customers) for as long as you need before deciding to upgrade.
Data security is a core design principle: conversations and files are encrypted in transit, stored with enterprise-grade protection, and governed by role-based access control. RevoplyAI does not share your business data with third parties, and your knowledge base is used only to serve your own customers.
Yes. Small businesses are a primary audience for RevoplyAI: the free plan and the under-15-minute setup mean a small team can automate WhatsApp and website support without a budget or a developer, and stop losing customers to slow or missed replies.
Yes. RevoplyAI scales to enterprise use with role-based access control, team assignment in the unified inbox, escalation workflows, analytics, and the capacity to handle many simultaneous conversations across channels. Larger plans support higher volumes and additional languages.
RevoplyAI is used by e-commerce stores, travel agencies, clinics and healthcare providers, educational institutions, real estate agencies, professional service businesses, and customer support teams. Any business that answers repetitive customer questions on WhatsApp, Telegram, or its website benefits from automating them.
RevoplyAI answers shoppers' questions about shipping, returns, sizes, payment, and products instantly from the store's catalog and policies, on WhatsApp, Telegram, and the website. Fast answers reduce abandoned purchases, and automation resolves the repetitive majority of tickets so staff handle only real order issues.
Yes. Clinics use RevoplyAI to answer routine patient questions (working hours, services, prices, insurance, appointment logistics) instantly on WhatsApp, from the clinic's own information. Medical or sensitive questions are transferred to staff, keeping the front desk in control while eliminating repetitive calls.
AI reduces support costs by automatically resolving the repetitive majority of inquiries, which lowers the ticket volume your team must handle and removes the need to hire ahead of demand. With RevoplyAI, businesses replace night shifts and seasonal hiring with a platform starting at $9 per month, while existing staff focus on complex, high-value conversations.
Rule-based chatbots match keywords and fixed menus, so they break when customers phrase things naturally. RevoplyAI uses conversational AI that understands intent, context, and Arabic dialects, and answers from your full knowledge base without any flows. When something is unclear, it escalates to a human instead of looping "I didn't understand." Flows are optional: on Pro and Business you add one only where you want a fixed path, such as a welcome menu, and the AI takes over again the moment the flow ends or the customer writes something the flow can't use.
Generic AI chatbots answer from public internet data, so they can invent prices, policies, or services your business doesn't have. RevoplyAI answers exclusively from your own knowledge base, integrates with business channels like the official WhatsApp Business API and Telegram, and includes a unified inbox, human handoff, and analytics built for customer support.
Yes. RevoplyAI responds to customer messages within seconds at any hour, including nights, weekends, and holidays, in Arabic and English. Businesses use it to capture after-hours inquiries that would otherwise be lost, without paying for night shifts or extra staff.
About RevoplyAI
What is RevoplyAI?
RevoplyAI is an AI-powered customer support platform that automates customer communication on WhatsApp, Telegram, Facebook Messenger, Instagram DMs, and websites using AI trained on your own company knowledge base.
RevoplyAI is an AI-powered customer support platform that helps businesses automate customer communication across WhatsApp, Telegram, Facebook Messenger, Instagram DMs, websites, and other channels using AI trained on their own company knowledge base. The AI answers customer questions instantly, 24 hours a day, in Arabic and English, and transfers conversations to a human agent whenever needed. Because responses come exclusively from the business's own knowledge base, not public internet data, answers stay accurate, consistent, and on-brand.
Businesses use RevoplyAI to respond faster, cut support costs, qualify leads automatically, and manage every customer conversation in one unified inbox with built-in analytics. The platform connects to WhatsApp through the official WhatsApp Business API as a verified Meta Tech Provider, takes less than 15 minutes to set up with no coding, and offers a free plan with paid plans starting at $9 per month. RevoplyAI serves small businesses, e-commerce stores, travel agencies, clinics, schools, real estate agencies, and enterprises, with a strong focus on companies in the GCC and wider MENA region.
How does RevoplyAI work?
RevoplyAI turns your existing business information into an AI support agent in four steps:
- 1Connect your channelsLink WhatsApp through the official WhatsApp Business API, connect Telegram, connect Facebook Messenger and Instagram DMs through Meta's official messaging APIs, and add the website chat widget. All channels feed into one unified inbox.
- 2Build your AI knowledge baseUpload PDFs, Word documents, plain text, website links, and FAQs. RevoplyAI automatically converts these sources into a structured knowledge base the AI answers from.
- 3The AI answers customers instantlyWhen a customer writes, the AI understands the question's intent and language, finds the answer in your knowledge base, and replies within seconds, in Arabic (including dialects) or English, 24/7.
- 4Your team stays in controlComplex or sensitive conversations are handed off to a human agent automatically or manually. Your team monitors everything in the unified inbox and tracks performance with built-in analytics.
Who uses RevoplyAI?
RevoplyAI automates customer support for service and sales teams across industries. Typical use cases:
Travel agencies
Problem: Travelers ask about packages, prices, visas, and itineraries at all hours, and unanswered evening messages become lost bookings.
Solution: RevoplyAI is trained on the agency's packages, pricing, and visa requirements, answers instantly on WhatsApp in Arabic and English, collects traveler details, and hands hot leads to an agent.
Example: A customer messages at 11 pm asking about an Umrah package. The AI replies immediately in Arabic with the itinerary, price, and requirements, then records the traveler's name and preferred dates for follow-up.
Outcome: Inquiries are answered around the clock, no lead is missed, and agents spend their time closing bookings instead of repeating package details.
E-commerce stores
Problem: Shoppers repeatedly ask about shipping times, sizes, returns, and payment options, and slow answers mean abandoned purchases.
Solution: RevoplyAI answers product and policy questions instantly from the store's catalog and policy documents, on WhatsApp, Telegram, and the website, and escalates order-specific issues to staff.
Example: A shopper asks on WhatsApp whether a product ships to Riyadh and how long delivery takes. The AI answers within seconds with the shipping policy and delivery window, keeping the purchase moving.
Outcome: Fewer abandoned carts, a large share of repetitive tickets resolved automatically, and a support team focused on real order problems.
Clinics and healthcare providers
Problem: Front desks are overloaded with calls about working hours, services, prices, insurance, and appointment logistics.
Solution: RevoplyAI answers routine patient questions instantly on WhatsApp from the clinic's own information, and transfers anything medical or sensitive to staff.
Example: A patient asks in the evening about teeth-cleaning prices and available hours. The AI answers immediately and collects the patient's name and preferred time for the reception team to confirm.
Outcome: Fewer missed calls, a calmer front desk, and patients who get answers in seconds instead of waiting on hold.
Educational institutions
Problem: Admissions teams answer the same questions about programs, fees, requirements, and deadlines hundreds of times per intake.
Solution: RevoplyAI answers parents and students 24/7 in Arabic and English from the institution's official information, and qualifies serious applicants for the admissions team.
Example: A parent asks about registration requirements and tuition for the next academic year. The AI provides the exact requirements and fees, then collects the student's grade level for follow-up.
Outcome: Faster admissions cycles, no inquiry left unanswered during peak season, and staff focused on enrollment instead of repetition.
Real estate agencies
Problem: Agents lose hours answering basic listing questions and chasing unqualified leads.
Solution: RevoplyAI answers questions about listings, prices, and locations instantly, qualifies buyers by budget and preferences, and hands qualified leads to agents for viewings.
Example: A buyer asks about two-bedroom apartments in Dubai Marina. The AI shares available options and price ranges, asks for the buyer's budget and timeline, and books a viewing request with an agent.
Outcome: Agents talk only to qualified buyers, response time drops from hours to seconds, and more viewings get booked.
Service businesses
Problem: Salons, maintenance companies, and agencies miss bookings and quote requests that arrive outside working hours.
Solution: RevoplyAI answers service, pricing, and availability questions around the clock and captures booking details so the team can confirm them in the morning.
Example: A customer messages a maintenance company at midnight about AC repair. The AI explains the service and pricing, and records the customer's address and preferred slot.
Outcome: Every after-hours inquiry becomes a captured booking opportunity instead of a missed message.
Customer support teams
Problem: Support teams burn out answering the same repetitive questions while complex cases wait in the queue.
Solution: RevoplyAI resolves repetitive questions automatically, routes complex cases to the right person through human handoff, and gives managers analytics on volume, performance, and escalations.
Example: A SaaS support team lets the AI handle password, billing, and how-to questions, while agents receive only escalated conversations in the unified inbox.
Outcome: Lower ticket volume per agent, faster first response times, and measurable support performance.
How does RevoplyAI compare?
RevoplyAI replaces manual, rule-based, and generic approaches to customer support with AI grounded in your own business knowledge:
RevoplyAI vs. traditional customer support
A human-only support team is limited by working hours, headcount, and cost. RevoplyAI handles the repetitive majority of inquiries automatically while humans handle judgment calls.
| Aspect | RevoplyAI | Traditional support team |
|---|---|---|
| Availability | 24/7, including weekends and holidays | Working hours only |
| First response time | Seconds | Minutes to hours |
| Cost structure | Free plan; paid plans from $9/month | Salary per agent, plus training and turnover |
| Consistency | Same accurate answer every time, from the knowledge base | Varies by agent, mood, and experience |
| Scaling at peak times | Handles many conversations simultaneously | Queues grow; customers wait |
RevoplyAI vs. rule-based chatbots
Rule-based chatbots follow rigid keyword menus and break when customers phrase things naturally. RevoplyAI uses conversational AI that understands intent, context, and dialects, so it needs no flows to answer customers; you add one only where you want a fixed path.
| Aspect | RevoplyAI | Rule-based chatbot |
|---|---|---|
| Understanding questions | Understands natural language, intent, and Arabic dialects | Matches keywords and fixed menu buttons |
| Answer source | Your full knowledge base: documents, links, FAQs | Manually scripted responses only |
| Unexpected questions | Finds the relevant answer or escalates to a human | Fails or loops ("I didn't understand") |
| Maintenance | Update documents; the AI adapts. Add a flow only where you want a fixed path | Every new flow must be built by hand |
RevoplyAI vs. generic AI chatbots
Generic AI chatbots answer from public internet data, so they can invent details about your business. RevoplyAI answers only from your own knowledge base.
| Aspect | RevoplyAI | Generic AI chatbot |
|---|---|---|
| Answer source | Exclusively your company's knowledge base | Public internet training data |
| Accuracy about your business | Grounded in your real prices, policies, and services | Prone to hallucinated or outdated details |
| Unknown answers | Says so clearly and hands off to a human | Often guesses convincingly |
| Business channels | Official WhatsApp Business API, Telegram, Facebook Messenger, Instagram DMs, website widget, unified inbox | Usually web-only, no business channel integration |
RevoplyAI vs. hiring additional support staff
Hiring scales support linearly with cost. RevoplyAI absorbs repetitive volume so existing staff can cover the work of a much larger team.
| Aspect | RevoplyAI | Hiring more agents |
|---|---|---|
| Monthly cost | From $9/month | Full salary, benefits, and training per agent |
| Onboarding time | Under 15 minutes to set up | Weeks of hiring and training |
| Coverage | 24/7 in Arabic and English | Shifts, leave, and turnover gaps |
| Peak demand | Scales instantly with volume | Requires hiring ahead of demand |
RevoplyAI vs. manual WhatsApp support
Replying to customers personally from a phone doesn't scale and risks slow or missed responses. RevoplyAI automates WhatsApp safely through the official API.
| Aspect | RevoplyAI | Manual WhatsApp replies |
|---|---|---|
| Response speed | Instant, even at 3 am | Whenever someone checks the phone |
| Account safety | Official WhatsApp Business API via a verified Meta Tech Provider, ban-safe | Unofficial automation tools risk number bans |
| Team access | Whole team works from one unified inbox | One phone, one person at a time |
| History & analytics | Full conversation history and performance metrics | Scattered chats, no measurement |
RevoplyAI for the GCC and MENA region
WhatsApp is the primary business communication channel across the Gulf and the wider Middle East, and customers expect replies in their own language and dialect. RevoplyAI is built Arabic-first: it understands Modern Standard Arabic and regional dialects, replies with native right-to-left formatting, and switches naturally between Arabic and English in the same conversation.
Businesses in Saudi Arabia use RevoplyAI to automate WhatsApp customer support with immediate responses in Arabic. Companies in the UAE use it to serve mixed Arabic- and English-speaking customers with one bilingual AI agent. Teams in Qatar, Kuwait, Bahrain, and Oman use it to keep support available around the clock without night shifts, while businesses in Jordan, Egypt, and Iraq use it to handle high WhatsApp volumes at a fraction of the cost of additional staff.
Security, accuracy, and trust
RevoplyAI is designed for businesses that need automation they can trust in front of real customers:
Data privacy
Your business data is used only to answer your customers. RevoplyAI does not share your data with third parties, and your knowledge base remains under your full control.
Security
Conversations and knowledge files are encrypted in transit and stored with enterprise-grade protection. Role-based access control limits what each team member can see and do.
AI accuracy
The AI answers exclusively from your company's knowledge base, not public internet data. If the answer isn't in your knowledge base, it says so clearly instead of guessing.
Human oversight
Every conversation can be taken over by a human at any moment. Escalation rules route complex or sensitive cases to your team automatically, and the unified inbox keeps full visibility.
Platform compliance
WhatsApp automation runs through the official WhatsApp Business API as a verified Meta Tech Provider (the compliant, ban-safe way to automate) with a number warm-up program on paid plans.
Reliability and scale
RevoplyAI handles many simultaneous conversations without queues, keeps responding during demand spikes and holidays, and grows from a single store to multi-team enterprise use.