Messenger Chatbot for Your Facebook Page, Trained on Your Business

The private Messenger conversations people open with your Page are what RevoplyAI answers. Comments under your posts are never read and never answered. We request three permissions from Facebook and subscribe your Page to message events alone, so comments cannot reach us at all. If you are looking for a tool that answers comments, or DMs everyone who left a keyword comment, this product is not it.

Certain message types are deliberately left alone as well. An emoji reaction on a message is ignored, since there is nothing in it to answer. Files, videos and locations receive a brief reply stating that the assistant cannot open them, never an invented answer, and a single setting can route those conversations directly to your team instead.

Most Messenger bots get built rather than trained. You open a canvas, sketch a greeting, place three buttons, connect each button to a reply, and keep going until the diagram covers what you imagine customers will ask. For a scripted campaign where every step is known, that works well. The first time someone types a question nobody drew, it falls apart.

Here you will find no canvas. Your price list, policies and hours go to the assistant as plain text, and from them it answers. When word-for-word replies are genuinely needed, like your bank details or a location pin, instant replies send fixed text on a keyword. On Pro and Business that is a rule list, not a diagram.

Messenger enforces a rule that WhatsApp users will recognise. Once a customer writes to your Page, the business has 24 hours to respond with a normal message, and after the window closes Meta rejects ordinary replies. Every message RevoplyAI sends leaves as a standard reply inside that window, which never troubles the assistant: it answers within seconds.

Where it matters is the human takeover. If your team steps into a conversation on Monday morning that the customer opened on Saturday, Meta rejects the reply. A Human Agent tag from Meta does extend manual replies to seven days, yet we do not send with it. The practical rule is therefore simple: answer a Messenger conversation the same day the assistant hands it over.

Take over by opening the conversation in the RevoplyAI inbox and pressing Take over. The assistant then stops replying to that customer, and on Messenger the stop carries no timer: it will not slip back into the conversation an hour later or the next morning. When you are done, press Resume AI. Meanwhile every other conversation keeps receiving answers.

One detail is Facebook-specific. RevoplyAI cannot see a reply you type in your Page's own inbox or in Meta Business Suite. It never appears in the thread, it never pauses the assistant, and the assistant will go on answering that customer. Answer from the RevoplyAI inbox instead, or press Take over first.

With your permission, the assistant hands over on its own too: when the customer requests a person, when your knowledge base lacks the answer, when the request needs a staff member to act, or when the customer is upset. Every handover records its reason, so whoever picks it up understands why it reached them.

The Messenger connection runs through Facebook. Sign in, approve the three permissions, and pick the Page from a list. Confirming the Page is required even when you own just one, since connecting it starts an assistant that answers real customers. A phone works as well as a computer.

Instagram connects separately, and a Facebook Page is no longer needed for it at all: you sign in with Instagram itself. After both are connected, their conversations share one inbox with WhatsApp, Telegram and your website chat, complete with labels, notes and assignment. There is one practical limit: a Facebook Page answers into a single RevoplyAI account at a time, so linking it to a second account cuts it off from the first.

Whatever language the customer writes in, the assistant replies in it, and it follows along when they switch. Gulf, Egyptian and Levantine phrasing is understood, while search across your knowledge base is Arabic-aware, so a dialect question still reaches an answer written in formal Arabic.

On every plan, voice notes up to two minutes are transcribed and answered. Photo reading is available on Pro and Business, which covers the customer who sends a screenshot of your post with nothing but "price?" written under it.